Terms of Service

These Terms of Service ("Terms") govern your access to and use of Scout's GPU compute platform, websites, APIs, CLIs, and related services (collectively, the "Service") provided by Scout ("Scout", "we", "us"). By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

Scout is a GPU compute platform that lets you reserve and use dedicated GPU instances on an on-demand or reserved basis. The Service includes provisioning, scheduling, billing, and support. Specific instance types, regions, prices, and availability may change.

2. Third-party infrastructure providers

The underlying compute, network, storage, and data center infrastructure used to deliver the Service is operated by one or more third-party infrastructure providers ("Infrastructure Providers"). Scout does not own all of the hardware, facilities, or network equipment used to deliver the Service. By using the Service, you acknowledge and agree that:

• your workloads may run on hardware and in facilities operated by Infrastructure Providers selected by Scout;
• Scout may change Infrastructure Providers, facility locations, or hardware vendors at any time without notice, subject to any contractually agreed region or residency commitments;
• Scout is not responsible for outages, performance degradation, data loss, or other issues caused by an Infrastructure Provider, beyond the remedies expressly set out in these Terms or a written order form; and
• the identity, location, contractual terms, and operational details of individual Infrastructure Providers are confidential to Scout and will not be disclosed except where required by law or by a separate written agreement.

3. Accounts

You are responsible for safeguarding your account credentials, API keys, and SSH keys, and for all activity that occurs under your account. You must notify us promptly of any suspected unauthorized access. We may suspend or terminate accounts for fraud, abuse, non-payment, or violation of these Terms.

4. Acceptable use

You may not use the Service to:

• violate applicable law or the rights of others;
• process, generate, or distribute child sexual abuse material, content that incites violence, or other material prohibited by law;
• send unsolicited bulk communications, conduct network scanning or intrusion, mine cryptocurrency without prior written approval, or launch denial-of-service attacks;
• circumvent quotas, security controls, or technical restrictions of the Service; or
• attempt to identify, contact, or contract directly with an Infrastructure Provider in order to bypass Scout.

We may suspend or terminate workloads that violate this Section, and we may cooperate with law enforcement where required.

5. Fees and billing

Prices listed on the Service are indicative. The price applicable to a reservation is confirmed at the time of reservation. Usage is billed per second or per hour depending on the instance type, with a minimum billing increment per session. You authorize Scout to charge your payment method for all amounts due, including taxes. Disputed charges must be raised within 30 days of the invoice date.

6. Customer data

You retain ownership of all data you upload, generate, or process using the Service ("Customer Data"). You grant Scout a limited license to host, transmit, and process Customer Data solely to provide the Service. You are responsible for the legality of Customer Data and for having all rights necessary to process it.

7. Service levels

Standard on-demand instances are provided on a commercially reasonable best-effort basis. Where a written service-level commitment applies (for example, in a reserved-capacity order form), that document governs and its remedies are your sole and exclusive remedy for any failure to meet the committed level.

8. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Scout disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Scout does not warrant that the Service will be uninterrupted, error-free, or secure, or that any specific Infrastructure Provider will remain available.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Scout's total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts paid by you to Scout for the Service in the three (3) months preceding the event giving rise to the claim.

10. Indemnification

You will defend, indemnify, and hold harmless Scout and its Infrastructure Providers from and against any third-party claim arising out of (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of a third party's rights.

11. Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, fail to pay amounts due, or if continued provision would, in our reasonable judgment, create a security, legal, or reputational risk. You may stop using the Service at any time; fees already incurred remain payable.

12. Changes

We may update these Terms from time to time. Material changes will be notified in-app or by email. Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which Scout is incorporated, excluding its conflict-of-laws rules. The courts of that jurisdiction will have exclusive jurisdiction over any dispute, except where mandatory consumer law provides otherwise.

14. Contact

For questions about these Terms, contact us through the support page on the Service.